Premise Health

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 
 
 Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 
 
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Pharmacy Operations Program Manager to join our team remotely.

About the role: The Pharmacy Operations Program Manager is responsible for providing corporate oversight and support for operations of our onsite pharmacies and related products and services. They support the implementation and operations of onsite and nearsite pharmacies. The individual is responsible for maintaining positive and collaborative working relationships between onsite pharmacy teams, local Walgreens support infrastructure, Premise Health Pharmacy Services team, Premise Health operations team, and other internal and external stakeholders. Additionally, the individual supports administrative functions of the Pharmacy Services team and completes other projects and assignments as identified by Pharmacy Services.

Essential Functions:  

• Oversees pharmacy operational escalations, including (but not limited to) HR matters, IT malfunctions, scheduling support, training, customization requests, and other matters related to operational excellence.
• Supports operational excellence by providing pharmacy teams with performance expectations, divisional goal metrics and communicates improvement opportunities.
• Partners with Pharmacy Directors and Directors of Client Operations with holding team members accountable to the employer solutions group's long-range targets, initiatives, and strategies.
• Supports site teams and Directors of Client Operations with navigating ticket process for ad-hoc report creation
• Assists implementation team and participates on internal and external calls to ensure implementation deliverables are met
• Provides orientation and training of new pharmacy team members, as needed
• Directs business intelligence, client billing, and client reporting for new clients for revenue collection and metric reporting.
• Supports professional development opportunities for field TMs such as technician engagement committee, or others as identified
• Leads communications associated with best practices across all worksite pharmacies.
• Provides administrative support for all members of the Pharmacy Services team; including but not limited to, helping to schedule meetings, complete and submit expense reports, approve timecards, and other administrative functions.
• Perform research, project, or other assignments as designated by members of the Pharmacy Services team.

Job Requirements: 

• High school diploma or GED
• Licensed pharmacy technician
• 5+ years' experience in retail pharmacy with a focus/interest in the employer health segment.
• At least 5 years of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
• Extensive knowledge and familiarity with pharmacy operational systems and processes

Preferred Experience: 

• Ability to diagnose, isolate, and resolve complex pharmacy benefit issues.
• Can collaborate with internal and external resources to develop strategies that meet both client and divisional goals within budget(s) and established timelines.
• Can provide customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrating exemplary leadership qualities, including the ability to present information internally or externally to stakeholders.
• Intermediate proficiency in Microsoft Office Programs (Excel, Word, PowerPoint)

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $50,000 - $60,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.