Healthcare Without Rival
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Senior IT Solutions Engineer to join our team working remotely.
About the role:
Under the direction of the Manager of Application Engineering, the Sr. IT Solutions Engineer takes a holistic approach to the onboarding and support of technology solutions at Premise Health to meet business requirements. Responsibilities include participation in the evaluation of new technologies, IT architectural design, as well as heavy IT project management of the implementation and ongoing maintenance of various technology platforms. The position is responsible for performing the installation, configuration, administration, monitoring, patching, upgrading, tuning of the web / server platforms, and engineering support \ issue remediation of those technologies. These platforms are primarily hosted on and leverage (but are not limited to): Windows Server 2012, 2016, 2019, IIS, Apache, Application Delivery Controller (ADC) load balancing, Terminal Services, VDI, and Citrix. Additional support functions can include (but are not limited to): IT & Security platform administration as well as Epic Data Courier Administration duties. The Sr. System Engineer is expected to work both independently and in coordinated efforts as part of the team, and should be able to provide guidance, training, and mentoring to colleagues. The position could be asked to travel to Health Center locations to assist with technology deployments and/or troubleshooting. On-Call after-hours responsibilities as needed for critical outages, scheduled maintenance, technology implementations, and upgrades.
Essential Functions:
• Evaluation of new technologies. Researches, analyzes, and formulates recommendations regarding technologies, products, and solutions to fulfill requirements within the enterprise. May communicate with vendors and service providers to gain a clear understanding of product or service capabilities and costs.
• Performs IT architectural design of new technologies to meet business requirements. Analyzes and estimates feasibility, costs, time, and work effort needed to design and implement moderately complex technical solutions.
• Lead \ manage medium to large scope projects involving multiple teams.
• Responsible for the installation, configuration, administration, monitoring, patching, upgrading, tuning of the web / server platforms. engineering support \ issue remediation of various technology platforms.
• Establishes and implements policies and procedures pertaining to deployment, security, maintenance, and disaster recovery within the supported environments.
• Establishes system performance standards and provides guidance on best practices.
• Provide guidance, training, and mentoring to colleagues.
• On-Call after-hours support as needed for critical outages, scheduled maintenance, technology implementations, and upgrades.
• Other duties as assigned.
Job Requirements:
• Bachelor’s degree in Computer Science, Business Information Systems or related degree, or relevant experience and accomplishments.
• 5+ years of prior application engineering experience.
• Experience participating \ leading the IT architectural design process
• At least 3 years experience leading medium to large scope projects involving multiple teams
• Experience with 3-tier and web architectures utilizing relational database platforms; proficient in Microsoft operating systems.
• Extensive experience interacting with people at a variety of technical and management levels.
• At least 5 years of relevant IT experience supporting applications and web server farms in an enterprise environment using Microsoft technologies.
• Experience with Microsoft Windows Operating Systems for servers, SAN storage, Citrix, VM solutions, centralized application environments, data backups, load balancing technologies, anti-virus technologies, internet proxies, and Microsoft Office products.
• Experience communicating technical information both verbally (e.g. via phone, one-on-one, and in group settings) and in writing (e.g. emails, letters, reports, and presentations) to various technical and non-technical audiences (work group, team, company management, prospective acquisitions, external clients).
• One or more years of experience writing scripts in one or a combination of the following: PowerShell, C#, C++ or VB.
• One or more years of experience within environments utilizing ITIL and/or COBIT frameworks.
• Practical knowledge IT architectural design process
• Project Management of medium to large scope projects
• Working knowledge of Active Directory, SQL server, firewalls / firewall rules, network architecture, and load balancing technologies.
• Knowledge of common application / server / network technology monitoring tools.
• Produce and maintain accurate documentation, installation and operational qualification reports using the following applications: Microsoft Visio, Microsoft Word, and Microsoft Excel.
• Excellent analytical and problem solving skills, experience in a transactional high-volume, high availability production environment.
• Ability to handle multiple projects simultaneously by effectively managing priorities.
• Must have strong communication skills and proficient use of English in written and verbal forms. Must also have experience in creating technical presentations and then effectively sharing that information in a group setting.
• Interpersonal skills must include a willingness to train other team members as alternates / backup for areas of responsibility and an ability to effectively work with both technical and non-technical teammates.
• Works well both independently and as part of a team.
• Demonstrates a strong working understanding of troubleshooting techniques and strategies including an ability to use troubleshooting tools.
• Demonstrated ability to manage multiple project deliverables on multiple projects effectively.
• Possesses characteristics of self-reliance, self-motivation and possesses a “can do” attitude.
Preferred Experience:
• Epic Data Courier Administrator Certification (desired, not required)
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $90,000 - $100,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.
